Product Satisfaction Guarantee*
0–15 Days: Product may be returned within 5 business days after the original date of purchase (order date) for a full refund of the purchase price, excluding shipping.
* Shipping costs associated with returning product are the responsibility of the customer returning the product.
All returns, whether by a Customer must be made as follows:
- Obtain Return Merchandise Authorization (“RMA”) from OurGlobalWeb
- Ship items to the address provided by OurGlobalWeb Customer service when you are given our RMA.
- Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return.
All returns must be shipped to OurGlobalWeb pre-paid, as OurGlobalWeb does not accept shipping collect packages.
Moreover, you can also exchange anything you bought from us. Please contact a OurGlobalWeb Customer Representative at (626) 594-6856 (Monday to Friday 9:00 am to 5:00 pm PST) if you wish to exchange to another item, we are happy to assist you for your new order.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy OurGlobalWeb products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If a Customer wishes to cancel an order, please call customer service . We can only cancel orders before it ships. If an order has already shipped, please refer to the return policy.